| Price | Free | Free |
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| Usage quota | | Clinician: Unlimited transcription: Yes · Practice: Unlimited transcription: Yes · Enterprise: Unlimited transcription: Yes |
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| Priority support | | Free: Priority support: No · Clinician: Priority support: No · Practice: Priority support: No |
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| Duration cap | Free Trial: 14s clip cap | |
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| Message quota | Suite Team: Messaging and live chat: Yes | |
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| Other limits | Support Team: Email and ticketing system: Yes; Ticket routing: Yes; Prebuilt analytics dashboards: Yes; Pre written responses: Yes; Customer context: Yes; Automations and triggers: Yes; Ai agents: No · Suite Team: Ai agents: Yes; Ai knowledge base: Yes; Ai action builder: Yes; Omnichannel routing: Yes; Telephony: Yes · Suite Professional: Ai admin copilot: Yes; Ai app builder: Yes; Ai writing tools: Yes; Ai quick reports: Yes; Skills based routing: Yes; Ivr phone tree: Yes · Suite Enterprise + Copilot: Intelligent triage: Yes; Ai auto assist: Yes; Ai generative for voice: Yes; Approval workflows: Yes; Sandbox environment: Yes; Custom agent roles: Yes; Email and ticketing support: Yes | Free: Unlimited ai documentation: Yes; Unlimited clinical evidence with citations: Yes; Advanced templates: No; Ask heidi: Yes; Scribe: No; Evidence in patient visits: No; Patient session linking: No; Document session sharing: No; Coding: No; Session status: No; Team template sharing: No; Patient context aware answers: No; Live evidence suggestions: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Team management controls: No; Guided onboarding: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Clinician: Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes; Patient session linking: No; Document session sharing: No; Coding: No; Session status: No; Team template sharing: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Team management controls: No; Guided onboarding: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Practice: Scribe functionality: Yes; Team templates: Yes; Document session sharing: Yes; Patient session linking: Yes; Guided onboarding: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes; Coding: No; Session status: No; Team template sharing: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Team management controls: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Enterprise: Sso: Yes; Enterprise grade governance: Yes; Dedicated customer success: Yes; Service commitments: Yes; Custom hosting: Yes; Scribe functionality: Yes; Team templates: Yes; Document session sharing: Yes; Patient session linking: Yes; Guided onboarding: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes |
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| SSO / SAML | | Single sign-on (SSO) |
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| Speech to text | Voice call transcription and summarization | Voice dictation and transcription |
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| Agents | AI Agents; Reasoning controls for AI agents | |
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| Free trial | Free Trial: 14-day free trial, no card required | Clinician: 14-day free trial · Practice: 14-day free trial |
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| Billing commitment | Support Team: Monthly billing available · Suite Team: Monthly billing available · Suite Professional: Monthly billing available · Suite Enterprise + Copilot: Monthly billing available | Clinician: Monthly billing available · Practice: Monthly billing available · Enterprise: Monthly billing available |
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| All stated limits | Support Team: Email and ticketing system: Yes; Ticket routing: Yes; Prebuilt analytics dashboards: Yes; Pre written responses: Yes; Customer context: Yes; Automations and triggers: Yes; Ai agents: No · Suite Team: Ai agents: Yes; Ai knowledge base: Yes; Ai action builder: Yes; Omnichannel routing: Yes; Messaging and live chat: Yes; Telephony: Yes · Suite Professional: Ai admin copilot: Yes; Ai app builder: Yes; Ai writing tools: Yes; Ai quick reports: Yes; Skills based routing: Yes; Ivr phone tree: Yes · Suite Enterprise + Copilot: Intelligent triage: Yes; Ai auto assist: Yes; Ai generative for voice: Yes; Approval workflows: Yes; Sandbox environment: Yes; Custom agent roles: Yes; Email and ticketing support: Yes · Free Trial: 14s clip cap | Free: Unlimited ai documentation: Yes; Unlimited clinical evidence with citations: Yes; Advanced templates: No; Ask heidi: Yes; Scribe: No; Evidence in patient visits: No; Patient session linking: No; Document session sharing: No; Coding: No; Session status: No; Team template sharing: No; Patient context aware answers: No; Live evidence suggestions: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Priority support: No; Team management controls: No; Guided onboarding: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Clinician: Unlimited transcription: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes; Patient session linking: No; Document session sharing: No; Coding: No; Session status: No; Team template sharing: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Priority support: No; Team management controls: No; Guided onboarding: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Practice: Scribe functionality: Yes; Team templates: Yes; Document session sharing: Yes; Patient session linking: Yes; Guided onboarding: Yes; Unlimited transcription: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes; Coding: No; Session status: No; Team template sharing: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Priority support: No; Team management controls: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Enterprise: Sso: Yes; Enterprise grade governance: Yes; Dedicated customer success: Yes; Service commitments: Yes; Custom hosting: Yes; Scribe functionality: Yes; Team templates: Yes; Document session sharing: Yes; Patient session linking: Yes; Guided onboarding: Yes; Unlimited transcription: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes |
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| Quality | Catalog score 42 | Catalog score 65 |
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| Privacy | | Retention: Flexible data retention |
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| Integrations | 1800+ apps and integrations available through Zendesk Marketplace, CRM integrations, Identity provider integrations, Data platform integrations, Custom internal system integrations, AWS infrastructure for Contact Center | EHR systems |
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| API | Yes | No |
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| Offline | No | |
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| Regional availability | AU, BR, CA, DE, DK, ES, FR, GB, IN, IT, JP, KR, NL, PT, SE, SG, US | |
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| Learning curve | Beginner | All levels |
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