| Price | Free | Free |
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| Usage quota | Plus: Discounted usage rates: Yes · Premium: Discounted usage rates: Yes | |
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| Seat count | Free: 10 seats · Starter: 10 seats · Growth: 10 seats | |
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| API access | Free: Openapi: No · Starter: Openapi: No · Growth: Openapi: No · Plus: Openapi: Yes · Premium: Openapi: Yes | |
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| Resolution cap | Premium: Guaranteed lyro resolution rate: Yes; Pay per resolution billing: Yes | |
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| Duration cap | | Free Trial: 14s clip cap |
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| Message quota | Free: Live chat: Yes; Automatic chat assignment: No · Starter: Live chat: Yes; Automatic chat assignment: No · Growth: Live chat: Yes; Automatic chat assignment: Yes · Plus: Live chat: Yes; Automatic chat assignment: Yes · Premium: Live chat: Yes; Automatic chat assignment: Yes | Suite Team: Messaging and live chat: Yes |
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| Other limits | Free: 50 billable conversations/month; 50 lyro ai conversations; 100 flows visitors reached/month; Ticketing: Yes; Email management: No; Live video calls: No; Ticketing automations: No; Basic analytics: Yes; Advanced analytics: No; User permissions: No; Automatic reply: No; Live typing preview: No; Viewed pages history: No; Macros: No; Multiproject: No; Departments: No; Custom analytics: No; Super admin role: No; Mobile sdk: No; Premium support: No; Sso: No; Slack support: No; Custom branding: No; 1 lyro ai actions-free; 5 faq upload guidance · Starter: 100 billable conversations/month; 50 lyro ai conversations; 100 flows visitors reached/month; Ticketing: Yes; Email management: No; Live video calls: No; Ticketing automations: No; Basic analytics: Yes; Advanced analytics: No; User permissions: No; Automatic reply: No; Live typing preview: No; Viewed pages history: No; Macros: No; Multiproject: No; Departments: No; Custom analytics: No; Super admin role: No; Mobile sdk: No; Premium support: No; Sso: No; Slack support: No; Custom branding: No · Growth: 250 billable conversations/month; Ticketing: Yes; Email management: Yes; Live video calls: No; Ticketing automations: No; Basic analytics: Yes; Advanced analytics: Yes; User permissions: Yes; Automatic reply: Yes; Live typing preview: Yes; Viewed pages history: Yes; Macros: No; Multiproject: No; Departments: No; Custom analytics: No; Super admin role: No; Mobile sdk: No; Premium support: No; Sso: No; Slack support: No; Custom branding: No · Plus: Ticketing: Yes; Email management: Yes; Live video calls: Yes; Ticketing automations: Yes; Basic analytics: Yes; Advanced analytics: Yes; User permissions: Yes; Automatic reply: Yes; Live typing preview: Yes; Viewed pages history: Yes; Macros: Yes; Multiproject: Yes; Departments: Yes; Custom analytics: Yes; Super admin role: No; Mobile sdk: No; Premium support: Yes; Sso: No; Slack support: No; Custom branding: Yes; Dedicated success manager: Yes; 10 faq upload guidance; unlimited faq upload guidance unlimited · Premium: Ticketing: Yes; Email management: Yes; Live video calls: Yes; Ticketing automations: Yes; Basic analytics: Yes; Advanced analytics: Yes; User permissions: Yes; Automatic reply: Yes; Live typing preview: Yes; Viewed pages history: Yes; Macros: Yes; Multiproject: Yes; Departments: Yes; Custom analytics: Yes; Super admin role: Yes; Mobile sdk: Yes; Premium support: Yes; Sso: Yes; Slack support: Yes; Custom branding: Yes; Dedicated success manager: Yes; Ai insights csat: Yes; Copilot: No; Advanced copilot: Yes; Lyro ai managed service: Yes | Support Team: Email and ticketing system: Yes; Ticket routing: Yes; Prebuilt analytics dashboards: Yes; Pre written responses: Yes; Customer context: Yes; Automations and triggers: Yes; Ai agents: No · Suite Team: Ai agents: Yes; Ai knowledge base: Yes; Ai action builder: Yes; Omnichannel routing: Yes; Telephony: Yes · Suite Professional: Ai admin copilot: Yes; Ai app builder: Yes; Ai writing tools: Yes; Ai quick reports: Yes; Skills based routing: Yes; Ivr phone tree: Yes · Suite Enterprise + Copilot: Intelligent triage: Yes; Ai auto assist: Yes; Ai generative for voice: Yes; Approval workflows: Yes; Sandbox environment: Yes; Custom agent roles: Yes; Email and ticketing support: Yes |
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| SSO / SAML | SSO (Premium) | |
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| Roles & permissions | Role-based user permissions | |
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| MCP | Model Context Protocol (MCP) integration | |
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| API | Mobile SDK; Custom branding and API | |
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| Speech to text | | Voice call transcription and summarization |
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| Agents | AI-powered customer service with Lyro AI Agent | AI Agents; Reasoning controls for AI agents |
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| Free trial | Starter: 7-day free trial, no card required · Growth: 7-day free trial, no card required | Free Trial: 14-day free trial, no card required |
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| Billing commitment | | Support Team: Monthly billing available · Suite Team: Monthly billing available · Suite Professional: Monthly billing available · Suite Enterprise + Copilot: Monthly billing available |
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| All stated limits | Free: 50 billable conversations/month; 50 lyro ai conversations; 100 flows visitors reached/month; 10 seats; Live chat: Yes; Ticketing: Yes; Email management: No; Live video calls: No; Ticketing automations: No; Basic analytics: Yes; Advanced analytics: No; User permissions: No; Automatic chat assignment: No; Automatic reply: No; Live typing preview: No; Viewed pages history: No; Macros: No; Multiproject: No; Departments: No; Openapi: No; Custom analytics: No; Super admin role: No; Mobile sdk: No; Premium support: No; Sso: No; Slack support: No; Custom branding: No; 1 lyro ai actions-free; 5 faq upload guidance · Starter: 100 billable conversations/month; 50 lyro ai conversations; 100 flows visitors reached/month; 10 seats; Live chat: Yes; Ticketing: Yes; Email management: No; Live video calls: No; Ticketing automations: No; Basic analytics: Yes; Advanced analytics: No; User permissions: No; Automatic chat assignment: No; Automatic reply: No; Live typing preview: No; Viewed pages history: No; Macros: No; Multiproject: No; Departments: No; Openapi: No; Custom analytics: No; Super admin role: No; Mobile sdk: No; Premium support: No; Sso: No; Slack support: No; Custom branding: No · Growth: 250 billable conversations/month; 10 seats; Live chat: Yes; Ticketing: Yes; Email management: Yes; Live video calls: No; Ticketing automations: No; Basic analytics: Yes; Advanced analytics: Yes; User permissions: Yes; Automatic chat assignment: Yes; Automatic reply: Yes; Live typing preview: Yes; Viewed pages history: Yes; Macros: No; Multiproject: No; Departments: No; Openapi: No; Custom analytics: No; Super admin role: No; Mobile sdk: No; Premium support: No; Sso: No; Slack support: No; Custom branding: No · Plus: Live chat: Yes; Ticketing: Yes; Email management: Yes; Live video calls: Yes; Ticketing automations: Yes; Basic analytics: Yes; Advanced analytics: Yes; User permissions: Yes; Automatic chat assignment: Yes; Automatic reply: Yes; Live typing preview: Yes; Viewed pages history: Yes; Macros: Yes; Multiproject: Yes; Departments: Yes; Openapi: Yes; Custom analytics: Yes; Super admin role: No; Mobile sdk: No; Premium support: Yes; Sso: No; Slack support: No; Custom branding: Yes; Dedicated success manager: Yes; Discounted usage rates: Yes; 10 faq upload guidance; unlimited faq upload guidance unlimited · Premium: Live chat: Yes; Ticketing: Yes; Email management: Yes; Live video calls: Yes; Ticketing automations: Yes; Basic analytics: Yes; Advanced analytics: Yes; User permissions: Yes; Automatic chat assignment: Yes; Automatic reply: Yes; Live typing preview: Yes; Viewed pages history: Yes; Macros: Yes; Multiproject: Yes; Departments: Yes; Openapi: Yes; Custom analytics: Yes; Super admin role: Yes; Mobile sdk: Yes; Premium support: Yes; Sso: Yes; Slack support: Yes; Custom branding: Yes; Dedicated success manager: Yes; Discounted usage rates: Yes; Guaranteed lyro resolution rate: Yes; Pay per resolution billing: Yes; Ai insights csat: Yes; Copilot: No; Advanced copilot: Yes; Lyro ai managed service: Yes | Support Team: Email and ticketing system: Yes; Ticket routing: Yes; Prebuilt analytics dashboards: Yes; Pre written responses: Yes; Customer context: Yes; Automations and triggers: Yes; Ai agents: No · Suite Team: Ai agents: Yes; Ai knowledge base: Yes; Ai action builder: Yes; Omnichannel routing: Yes; Messaging and live chat: Yes; Telephony: Yes · Suite Professional: Ai admin copilot: Yes; Ai app builder: Yes; Ai writing tools: Yes; Ai quick reports: Yes; Skills based routing: Yes; Ivr phone tree: Yes · Suite Enterprise + Copilot: Intelligent triage: Yes; Ai auto assist: Yes; Ai generative for voice: Yes; Approval workflows: Yes; Sandbox environment: Yes; Custom agent roles: Yes; Email and ticketing support: Yes · Free Trial: 14s clip cap |
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| Quality | Catalog score 42 | Catalog score 42 |
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| Integrations | Zendesk, Salesforce, Messenger, Instagram, WhatsApp, Email, Shopify, 120+ third-party tools, Custom integrations via REST API and webhooks | 1800+ apps and integrations available through Zendesk Marketplace, CRM integrations, Identity provider integrations, Data platform integrations, Custom internal system integrations, AWS infrastructure for Contact Center |
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| API | Yes | Yes |
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| Offline | No | No |
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| Regional availability | | AU, BR, CA, DE, DK, ES, FR, GB, IN, IT, JP, KR, NL, PT, SE, SG, US |
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| Learning curve | All levels | Beginner |
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| Agent / MCP | Yes | |
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