| Price | Free | Free |
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| Usage quota | Plus: Discounted usage rates: Yes · Premium: Discounted usage rates: Yes | Clinician: Unlimited transcription: Yes · Practice: Unlimited transcription: Yes · Enterprise: Unlimited transcription: Yes |
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| Seat count | Free: 10 seats · Starter: 10 seats · Growth: 10 seats | |
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| API access | Free: Openapi: No · Starter: Openapi: No · Growth: Openapi: No · Plus: Openapi: Yes · Premium: Openapi: Yes | |
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| Priority support | | Free: Priority support: No · Clinician: Priority support: No · Practice: Priority support: No |
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| Resolution cap | Premium: Guaranteed lyro resolution rate: Yes; Pay per resolution billing: Yes | |
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| Message quota | Free: Live chat: Yes; Automatic chat assignment: No · Starter: Live chat: Yes; Automatic chat assignment: No · Growth: Live chat: Yes; Automatic chat assignment: Yes · Plus: Live chat: Yes; Automatic chat assignment: Yes · Premium: Live chat: Yes; Automatic chat assignment: Yes | |
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| Other limits | Free: 50 billable conversations/month; 50 lyro ai conversations; 100 flows visitors reached/month; Ticketing: Yes; Email management: No; Live video calls: No; Ticketing automations: No; Basic analytics: Yes; Advanced analytics: No; User permissions: No; Automatic reply: No; Live typing preview: No; Viewed pages history: No; Macros: No; Multiproject: No; Departments: No; Custom analytics: No; Super admin role: No; Mobile sdk: No; Premium support: No; Sso: No; Slack support: No; Custom branding: No; 1 lyro ai actions-free; 5 faq upload guidance · Starter: 100 billable conversations/month; 50 lyro ai conversations; 100 flows visitors reached/month; Ticketing: Yes; Email management: No; Live video calls: No; Ticketing automations: No; Basic analytics: Yes; Advanced analytics: No; User permissions: No; Automatic reply: No; Live typing preview: No; Viewed pages history: No; Macros: No; Multiproject: No; Departments: No; Custom analytics: No; Super admin role: No; Mobile sdk: No; Premium support: No; Sso: No; Slack support: No; Custom branding: No · Growth: 250 billable conversations/month; Ticketing: Yes; Email management: Yes; Live video calls: No; Ticketing automations: No; Basic analytics: Yes; Advanced analytics: Yes; User permissions: Yes; Automatic reply: Yes; Live typing preview: Yes; Viewed pages history: Yes; Macros: No; Multiproject: No; Departments: No; Custom analytics: No; Super admin role: No; Mobile sdk: No; Premium support: No; Sso: No; Slack support: No; Custom branding: No · Plus: Ticketing: Yes; Email management: Yes; Live video calls: Yes; Ticketing automations: Yes; Basic analytics: Yes; Advanced analytics: Yes; User permissions: Yes; Automatic reply: Yes; Live typing preview: Yes; Viewed pages history: Yes; Macros: Yes; Multiproject: Yes; Departments: Yes; Custom analytics: Yes; Super admin role: No; Mobile sdk: No; Premium support: Yes; Sso: No; Slack support: No; Custom branding: Yes; Dedicated success manager: Yes; 10 faq upload guidance; unlimited faq upload guidance unlimited · Premium: Ticketing: Yes; Email management: Yes; Live video calls: Yes; Ticketing automations: Yes; Basic analytics: Yes; Advanced analytics: Yes; User permissions: Yes; Automatic reply: Yes; Live typing preview: Yes; Viewed pages history: Yes; Macros: Yes; Multiproject: Yes; Departments: Yes; Custom analytics: Yes; Super admin role: Yes; Mobile sdk: Yes; Premium support: Yes; Sso: Yes; Slack support: Yes; Custom branding: Yes; Dedicated success manager: Yes; Ai insights csat: Yes; Copilot: No; Advanced copilot: Yes; Lyro ai managed service: Yes | Free: Unlimited ai documentation: Yes; Unlimited clinical evidence with citations: Yes; Advanced templates: No; Ask heidi: Yes; Scribe: No; Evidence in patient visits: No; Patient session linking: No; Document session sharing: No; Coding: No; Session status: No; Team template sharing: No; Patient context aware answers: No; Live evidence suggestions: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Team management controls: No; Guided onboarding: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Clinician: Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes; Patient session linking: No; Document session sharing: No; Coding: No; Session status: No; Team template sharing: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Team management controls: No; Guided onboarding: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Practice: Scribe functionality: Yes; Team templates: Yes; Document session sharing: Yes; Patient session linking: Yes; Guided onboarding: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes; Coding: No; Session status: No; Team template sharing: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Team management controls: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Enterprise: Sso: Yes; Enterprise grade governance: Yes; Dedicated customer success: Yes; Service commitments: Yes; Custom hosting: Yes; Scribe functionality: Yes; Team templates: Yes; Document session sharing: Yes; Patient session linking: Yes; Guided onboarding: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes |
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| SSO / SAML | SSO (Premium) | Single sign-on (SSO) |
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| Roles & permissions | Role-based user permissions | |
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| MCP | Model Context Protocol (MCP) integration | |
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| API | Mobile SDK; Custom branding and API | |
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| Speech to text | | Voice dictation and transcription |
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| Agents | AI-powered customer service with Lyro AI Agent | |
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| Free trial | Starter: 7-day free trial, no card required · Growth: 7-day free trial, no card required | Clinician: 14-day free trial · Practice: 14-day free trial |
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| Billing commitment | | Clinician: Monthly billing available · Practice: Monthly billing available · Enterprise: Monthly billing available |
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| All stated limits | Free: 50 billable conversations/month; 50 lyro ai conversations; 100 flows visitors reached/month; 10 seats; Live chat: Yes; Ticketing: Yes; Email management: No; Live video calls: No; Ticketing automations: No; Basic analytics: Yes; Advanced analytics: No; User permissions: No; Automatic chat assignment: No; Automatic reply: No; Live typing preview: No; Viewed pages history: No; Macros: No; Multiproject: No; Departments: No; Openapi: No; Custom analytics: No; Super admin role: No; Mobile sdk: No; Premium support: No; Sso: No; Slack support: No; Custom branding: No; 1 lyro ai actions-free; 5 faq upload guidance · Starter: 100 billable conversations/month; 50 lyro ai conversations; 100 flows visitors reached/month; 10 seats; Live chat: Yes; Ticketing: Yes; Email management: No; Live video calls: No; Ticketing automations: No; Basic analytics: Yes; Advanced analytics: No; User permissions: No; Automatic chat assignment: No; Automatic reply: No; Live typing preview: No; Viewed pages history: No; Macros: No; Multiproject: No; Departments: No; Openapi: No; Custom analytics: No; Super admin role: No; Mobile sdk: No; Premium support: No; Sso: No; Slack support: No; Custom branding: No · Growth: 250 billable conversations/month; 10 seats; Live chat: Yes; Ticketing: Yes; Email management: Yes; Live video calls: No; Ticketing automations: No; Basic analytics: Yes; Advanced analytics: Yes; User permissions: Yes; Automatic chat assignment: Yes; Automatic reply: Yes; Live typing preview: Yes; Viewed pages history: Yes; Macros: No; Multiproject: No; Departments: No; Openapi: No; Custom analytics: No; Super admin role: No; Mobile sdk: No; Premium support: No; Sso: No; Slack support: No; Custom branding: No · Plus: Live chat: Yes; Ticketing: Yes; Email management: Yes; Live video calls: Yes; Ticketing automations: Yes; Basic analytics: Yes; Advanced analytics: Yes; User permissions: Yes; Automatic chat assignment: Yes; Automatic reply: Yes; Live typing preview: Yes; Viewed pages history: Yes; Macros: Yes; Multiproject: Yes; Departments: Yes; Openapi: Yes; Custom analytics: Yes; Super admin role: No; Mobile sdk: No; Premium support: Yes; Sso: No; Slack support: No; Custom branding: Yes; Dedicated success manager: Yes; Discounted usage rates: Yes; 10 faq upload guidance; unlimited faq upload guidance unlimited · Premium: Live chat: Yes; Ticketing: Yes; Email management: Yes; Live video calls: Yes; Ticketing automations: Yes; Basic analytics: Yes; Advanced analytics: Yes; User permissions: Yes; Automatic chat assignment: Yes; Automatic reply: Yes; Live typing preview: Yes; Viewed pages history: Yes; Macros: Yes; Multiproject: Yes; Departments: Yes; Openapi: Yes; Custom analytics: Yes; Super admin role: Yes; Mobile sdk: Yes; Premium support: Yes; Sso: Yes; Slack support: Yes; Custom branding: Yes; Dedicated success manager: Yes; Discounted usage rates: Yes; Guaranteed lyro resolution rate: Yes; Pay per resolution billing: Yes; Ai insights csat: Yes; Copilot: No; Advanced copilot: Yes; Lyro ai managed service: Yes | Free: Unlimited ai documentation: Yes; Unlimited clinical evidence with citations: Yes; Advanced templates: No; Ask heidi: Yes; Scribe: No; Evidence in patient visits: No; Patient session linking: No; Document session sharing: No; Coding: No; Session status: No; Team template sharing: No; Patient context aware answers: No; Live evidence suggestions: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Priority support: No; Team management controls: No; Guided onboarding: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Clinician: Unlimited transcription: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes; Patient session linking: No; Document session sharing: No; Coding: No; Session status: No; Team template sharing: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Priority support: No; Team management controls: No; Guided onboarding: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Practice: Scribe functionality: Yes; Team templates: Yes; Document session sharing: Yes; Patient session linking: Yes; Guided onboarding: Yes; Unlimited transcription: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes; Coding: No; Session status: No; Team template sharing: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Priority support: No; Team management controls: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Enterprise: Sso: Yes; Enterprise grade governance: Yes; Dedicated customer success: Yes; Service commitments: Yes; Custom hosting: Yes; Scribe functionality: Yes; Team templates: Yes; Document session sharing: Yes; Patient session linking: Yes; Guided onboarding: Yes; Unlimited transcription: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes |
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| Quality | Catalog score 42 | Catalog score 65 |
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| Privacy | | Retention: Flexible data retention |
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| Integrations | Zendesk, Salesforce, Messenger, Instagram, WhatsApp, Email, Shopify, 120+ third-party tools, Custom integrations via REST API and webhooks | EHR systems |
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| API | Yes | No |
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| Offline | No | |
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| Learning curve | All levels | All levels |
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| Agent / MCP | Yes | |
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