| Price | Free | Free |
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| Seat count | Free: 3 seats · Plus: 3 seats · Team: unlimited seats · Enterprise: unlimited seats | |
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| Storage | Free: 100 vector storage mb; 100 file storage mb · Plus: 1024 vector storage mb; 10240 file storage mb | |
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| Duration cap | | Free Trial: 14s clip cap |
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| Message quota | Free: Whitelabel webchat: No; Technical support live chat: No · Plus: Whitelabel webchat: Yes; Technical support live chat: Yes · Team: Whitelabel webchat: Yes; Technical support live chat: Yes · Enterprise: Whitelabel webchat: Yes; Technical support live chat: Yes | Suite Team: Messaging and live chat: Yes |
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| Other limits | Free: 100 conversations/month; 3 ai agents; 1000 table rows; Help center custom domain: No; Whatsapp channel: No; Voice channel: No; Teams rbac: No; Routing assignment: No; Team analytics: No · Plus: 250 conversations/month; 100000 table rows; Ai agents unlimited: Yes; Help center custom domain: Yes; Whatsapp channel: Yes; Voice channel: No; Teams rbac: No; Routing assignment: No; Team analytics: No · Team: 1500 conversations/month; 500000 table rows; Ai agents unlimited: Yes; Help center custom domain: Yes; Whatsapp channel: Yes; Voice channel: No; Teams rbac: Yes; Routing assignment: Yes; Team analytics: Yes · Enterprise: unlimited conversations; unlimited ai agents; Ai agents unlimited: Yes; Help center custom domain: Yes; Whatsapp channel: Yes; Voice channel: Yes; Teams rbac: Yes; Routing assignment: Yes; Team analytics: Yes | Support Team: Email and ticketing system: Yes; Ticket routing: Yes; Prebuilt analytics dashboards: Yes; Pre written responses: Yes; Customer context: Yes; Automations and triggers: Yes; Ai agents: No · Suite Team: Ai agents: Yes; Ai knowledge base: Yes; Ai action builder: Yes; Omnichannel routing: Yes; Telephony: Yes · Suite Professional: Ai admin copilot: Yes; Ai app builder: Yes; Ai writing tools: Yes; Ai quick reports: Yes; Skills based routing: Yes; Ivr phone tree: Yes · Suite Enterprise + Copilot: Intelligent triage: Yes; Ai auto assist: Yes; Ai generative for voice: Yes; Approval workflows: Yes; Sandbox environment: Yes; Custom agent roles: Yes; Email and ticketing support: Yes |
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| Roles & permissions | Teams and RBAC | |
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| Collaboration | Real-time collaboration | |
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| Speech to text | | Voice call transcription and summarization |
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| Agents | AI agent import/export | AI Agents; Reasoning controls for AI agents |
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| Overage cost | Free: USD 0.65 per extra conversation packs · Plus: USD 0.65 per extra conversations per 100 · Team: USD 0.5 per extra conversations per 100 | |
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| Free trial | | Free Trial: 14-day free trial, no card required |
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| Billing commitment | Plus: Monthly billing available · 20% off annual · Team: Monthly billing available · 20% off annual | Support Team: Monthly billing available · Suite Team: Monthly billing available · Suite Professional: Monthly billing available · Suite Enterprise + Copilot: Monthly billing available |
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| All stated limits | Free: 100 conversations/month; 3 seats; 3 ai agents; 1000 table rows; 100 vector storage mb; 100 file storage mb; Whitelabel webchat: No; Help center custom domain: No; Technical support live chat: No; Whatsapp channel: No; Voice channel: No; Teams rbac: No; Routing assignment: No; Team analytics: No · Plus: 250 conversations/month; 3 seats; 100000 table rows; 1024 vector storage mb; 10240 file storage mb; Ai agents unlimited: Yes; Whitelabel webchat: Yes; Help center custom domain: Yes; Technical support live chat: Yes; Whatsapp channel: Yes; Voice channel: No; Teams rbac: No; Routing assignment: No; Team analytics: No · Team: 1500 conversations/month; unlimited seats; 500000 table rows; Ai agents unlimited: Yes; Whitelabel webchat: Yes; Help center custom domain: Yes; Technical support live chat: Yes; Whatsapp channel: Yes; Voice channel: No; Teams rbac: Yes; Routing assignment: Yes; Team analytics: Yes · Enterprise: unlimited conversations; unlimited seats; unlimited ai agents; Ai agents unlimited: Yes; Whitelabel webchat: Yes; Help center custom domain: Yes; Technical support live chat: Yes; Whatsapp channel: Yes; Voice channel: Yes; Teams rbac: Yes; Routing assignment: Yes; Team analytics: Yes | Support Team: Email and ticketing system: Yes; Ticket routing: Yes; Prebuilt analytics dashboards: Yes; Pre written responses: Yes; Customer context: Yes; Automations and triggers: Yes; Ai agents: No · Suite Team: Ai agents: Yes; Ai knowledge base: Yes; Ai action builder: Yes; Omnichannel routing: Yes; Messaging and live chat: Yes; Telephony: Yes · Suite Professional: Ai admin copilot: Yes; Ai app builder: Yes; Ai writing tools: Yes; Ai quick reports: Yes; Skills based routing: Yes; Ivr phone tree: Yes · Suite Enterprise + Copilot: Intelligent triage: Yes; Ai auto assist: Yes; Ai generative for voice: Yes; Approval workflows: Yes; Sandbox environment: Yes; Custom agent roles: Yes; Email and ticketing support: Yes · Free Trial: 14s clip cap |
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| Quality | Catalog score 42 | Catalog score 42 |
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| Privacy | Residency: Custom data residency policies available. Retention: Custom data retention and residency policies can be defined | |
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| Integrations | WhatsApp, Botpress Desk, Botpress Studio, Botpress Viber, Botpress ADK | 1800+ apps and integrations available through Zendesk Marketplace, CRM integrations, Identity provider integrations, Data platform integrations, Custom internal system integrations, AWS infrastructure for Contact Center |
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| API | Yes | Yes |
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| Offline | No | No |
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| Regional availability | | AU, BR, CA, DE, DK, ES, FR, GB, IN, IT, JP, KR, NL, PT, SE, SG, US |
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| Learning curve | All levels | Beginner |
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| File / media support | pdf | |
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