| Price | Free | Free | Free |
|---|
| Usage quota | | Clinician: Unlimited transcription: Yes · Practice: Unlimited transcription: Yes · Enterprise: Unlimited transcription: Yes | |
|---|
| Seat count | Free: 3 seats · Plus: 3 seats · Team: unlimited seats · Enterprise: unlimited seats | | |
|---|
| Storage | Free: 100 vector storage mb; 100 file storage mb · Plus: 1024 vector storage mb; 10240 file storage mb | | |
|---|
| Priority support | | Free: Priority support: No · Clinician: Priority support: No · Practice: Priority support: No | |
|---|
| Duration cap | | | Free Trial: 14s clip cap |
|---|
| Message quota | Free: Whitelabel webchat: No; Technical support live chat: No · Plus: Whitelabel webchat: Yes; Technical support live chat: Yes · Team: Whitelabel webchat: Yes; Technical support live chat: Yes · Enterprise: Whitelabel webchat: Yes; Technical support live chat: Yes | | Suite Team: Messaging and live chat: Yes |
|---|
| Other limits | Free: 100 conversations/month; 3 ai agents; 1000 table rows; Help center custom domain: No; Whatsapp channel: No; Voice channel: No; Teams rbac: No; Routing assignment: No; Team analytics: No · Plus: 250 conversations/month; 100000 table rows; Ai agents unlimited: Yes; Help center custom domain: Yes; Whatsapp channel: Yes; Voice channel: No; Teams rbac: No; Routing assignment: No; Team analytics: No · Team: 1500 conversations/month; 500000 table rows; Ai agents unlimited: Yes; Help center custom domain: Yes; Whatsapp channel: Yes; Voice channel: No; Teams rbac: Yes; Routing assignment: Yes; Team analytics: Yes · Enterprise: unlimited conversations; unlimited ai agents; Ai agents unlimited: Yes; Help center custom domain: Yes; Whatsapp channel: Yes; Voice channel: Yes; Teams rbac: Yes; Routing assignment: Yes; Team analytics: Yes | Free: Unlimited ai documentation: Yes; Unlimited clinical evidence with citations: Yes; Advanced templates: No; Ask heidi: Yes; Scribe: No; Evidence in patient visits: No; Patient session linking: No; Document session sharing: No; Coding: No; Session status: No; Team template sharing: No; Patient context aware answers: No; Live evidence suggestions: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Team management controls: No; Guided onboarding: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Clinician: Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes; Patient session linking: No; Document session sharing: No; Coding: No; Session status: No; Team template sharing: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Team management controls: No; Guided onboarding: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Practice: Scribe functionality: Yes; Team templates: Yes; Document session sharing: Yes; Patient session linking: Yes; Guided onboarding: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes; Coding: No; Session status: No; Team template sharing: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Team management controls: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Enterprise: Sso: Yes; Enterprise grade governance: Yes; Dedicated customer success: Yes; Service commitments: Yes; Custom hosting: Yes; Scribe functionality: Yes; Team templates: Yes; Document session sharing: Yes; Patient session linking: Yes; Guided onboarding: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes | Support Team: Email and ticketing system: Yes; Ticket routing: Yes; Prebuilt analytics dashboards: Yes; Pre written responses: Yes; Customer context: Yes; Automations and triggers: Yes; Ai agents: No · Suite Team: Ai agents: Yes; Ai knowledge base: Yes; Ai action builder: Yes; Omnichannel routing: Yes; Telephony: Yes · Suite Professional: Ai admin copilot: Yes; Ai app builder: Yes; Ai writing tools: Yes; Ai quick reports: Yes; Skills based routing: Yes; Ivr phone tree: Yes · Suite Enterprise + Copilot: Intelligent triage: Yes; Ai auto assist: Yes; Ai generative for voice: Yes; Approval workflows: Yes; Sandbox environment: Yes; Custom agent roles: Yes; Email and ticketing support: Yes |
|---|
| SSO / SAML | | Single sign-on (SSO) | |
|---|
| Roles & permissions | Teams and RBAC | | |
|---|
| Collaboration | Real-time collaboration | | |
|---|
| Speech to text | | Voice dictation and transcription | Voice call transcription and summarization |
|---|
| Agents | AI agent import/export | | AI Agents; Reasoning controls for AI agents |
|---|
| Overage cost | Free: USD 0.65 per extra conversation packs · Plus: USD 0.65 per extra conversations per 100 · Team: USD 0.5 per extra conversations per 100 | | |
|---|
| Free trial | | Clinician: 14-day free trial · Practice: 14-day free trial | Free Trial: 14-day free trial, no card required |
|---|
| Billing commitment | Plus: Monthly billing available · 20% off annual · Team: Monthly billing available · 20% off annual | Clinician: Monthly billing available · Practice: Monthly billing available · Enterprise: Monthly billing available | Support Team: Monthly billing available · Suite Team: Monthly billing available · Suite Professional: Monthly billing available · Suite Enterprise + Copilot: Monthly billing available |
|---|
| All stated limits | Free: 100 conversations/month; 3 seats; 3 ai agents; 1000 table rows; 100 vector storage mb; 100 file storage mb; Whitelabel webchat: No; Help center custom domain: No; Technical support live chat: No; Whatsapp channel: No; Voice channel: No; Teams rbac: No; Routing assignment: No; Team analytics: No · Plus: 250 conversations/month; 3 seats; 100000 table rows; 1024 vector storage mb; 10240 file storage mb; Ai agents unlimited: Yes; Whitelabel webchat: Yes; Help center custom domain: Yes; Technical support live chat: Yes; Whatsapp channel: Yes; Voice channel: No; Teams rbac: No; Routing assignment: No; Team analytics: No · Team: 1500 conversations/month; unlimited seats; 500000 table rows; Ai agents unlimited: Yes; Whitelabel webchat: Yes; Help center custom domain: Yes; Technical support live chat: Yes; Whatsapp channel: Yes; Voice channel: No; Teams rbac: Yes; Routing assignment: Yes; Team analytics: Yes · Enterprise: unlimited conversations; unlimited seats; unlimited ai agents; Ai agents unlimited: Yes; Whitelabel webchat: Yes; Help center custom domain: Yes; Technical support live chat: Yes; Whatsapp channel: Yes; Voice channel: Yes; Teams rbac: Yes; Routing assignment: Yes; Team analytics: Yes | Free: Unlimited ai documentation: Yes; Unlimited clinical evidence with citations: Yes; Advanced templates: No; Ask heidi: Yes; Scribe: No; Evidence in patient visits: No; Patient session linking: No; Document session sharing: No; Coding: No; Session status: No; Team template sharing: No; Patient context aware answers: No; Live evidence suggestions: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Priority support: No; Team management controls: No; Guided onboarding: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Clinician: Unlimited transcription: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes; Patient session linking: No; Document session sharing: No; Coding: No; Session status: No; Team template sharing: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Priority support: No; Team management controls: No; Guided onboarding: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Practice: Scribe functionality: Yes; Team templates: Yes; Document session sharing: Yes; Patient session linking: Yes; Guided onboarding: Yes; Unlimited transcription: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes; Coding: No; Session status: No; Team template sharing: No; Preferred sources journals: No; Premium evidence sources: No; Personal evidence library: No; Team evidence guidelines: No; Org wide evidence library: No; Ehr integration: No; Centralized billing: No; Priority support: No; Team management controls: No; Dedicated customer success: No; Sso: No; Custom terms hosting: No · Enterprise: Sso: Yes; Enterprise grade governance: Yes; Dedicated customer success: Yes; Service commitments: Yes; Custom hosting: Yes; Scribe functionality: Yes; Team templates: Yes; Document session sharing: Yes; Patient session linking: Yes; Guided onboarding: Yes; Unlimited transcription: Yes; Advanced templates: Yes; Ask heidi: Yes; Patient context aware answers: Yes; Live evidence suggestions: Yes; Evidence in patient visits: Yes; Unlimited clinical evidence: Yes; Transparent citations: Yes; Cpd cme tracking: Yes | Support Team: Email and ticketing system: Yes; Ticket routing: Yes; Prebuilt analytics dashboards: Yes; Pre written responses: Yes; Customer context: Yes; Automations and triggers: Yes; Ai agents: No · Suite Team: Ai agents: Yes; Ai knowledge base: Yes; Ai action builder: Yes; Omnichannel routing: Yes; Messaging and live chat: Yes; Telephony: Yes · Suite Professional: Ai admin copilot: Yes; Ai app builder: Yes; Ai writing tools: Yes; Ai quick reports: Yes; Skills based routing: Yes; Ivr phone tree: Yes · Suite Enterprise + Copilot: Intelligent triage: Yes; Ai auto assist: Yes; Ai generative for voice: Yes; Approval workflows: Yes; Sandbox environment: Yes; Custom agent roles: Yes; Email and ticketing support: Yes · Free Trial: 14s clip cap |
|---|
| Quality | Catalog score 42 | Catalog score 65 | Catalog score 42 |
|---|
| Privacy | Residency: Custom data residency policies available. Retention: Custom data retention and residency policies can be defined | Retention: Flexible data retention | |
|---|
| Integrations | WhatsApp, Botpress Desk, Botpress Studio, Botpress Viber, Botpress ADK | EHR systems | 1800+ apps and integrations available through Zendesk Marketplace, CRM integrations, Identity provider integrations, Data platform integrations, Custom internal system integrations, AWS infrastructure for Contact Center |
|---|
| API | Yes | No | Yes |
|---|
| Offline | No | | No |
|---|
| Regional availability | | | AU, BR, CA, DE, DK, ES, FR, GB, IN, IT, JP, KR, NL, PT, SE, SG, US |
|---|
| Learning curve | All levels | All levels | Beginner |
|---|
| File / media support | pdf | | |
|---|