| Price | | Free |
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| Duration cap | | Free Trial: 14s clip cap |
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| Message quota | | Suite Team: Messaging and live chat: Yes |
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| Other limits | | Support Team: Email and ticketing system: Yes; Ticket routing: Yes; Prebuilt analytics dashboards: Yes; Pre written responses: Yes; Customer context: Yes; Automations and triggers: Yes; Ai agents: No · Suite Team: Ai agents: Yes; Ai knowledge base: Yes; Ai action builder: Yes; Omnichannel routing: Yes; Telephony: Yes · Suite Professional: Ai admin copilot: Yes; Ai app builder: Yes; Ai writing tools: Yes; Ai quick reports: Yes; Skills based routing: Yes; Ivr phone tree: Yes · Suite Enterprise + Copilot: Intelligent triage: Yes; Ai auto assist: Yes; Ai generative for voice: Yes; Approval workflows: Yes; Sandbox environment: Yes; Custom agent roles: Yes; Email and ticketing support: Yes |
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| Roles & permissions | Role-based access control | |
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| API | REST API for custom CRM sync | |
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| Speech to text | | Voice call transcription and summarization |
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| Agents | | AI Agents; Reasoning controls for AI agents |
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| Free trial | | Free Trial: 14-day free trial, no card required |
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| Billing commitment | | Support Team: Monthly billing available · Suite Team: Monthly billing available · Suite Professional: Monthly billing available · Suite Enterprise + Copilot: Monthly billing available |
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| All stated limits | | Support Team: Email and ticketing system: Yes; Ticket routing: Yes; Prebuilt analytics dashboards: Yes; Pre written responses: Yes; Customer context: Yes; Automations and triggers: Yes; Ai agents: No · Suite Team: Ai agents: Yes; Ai knowledge base: Yes; Ai action builder: Yes; Omnichannel routing: Yes; Messaging and live chat: Yes; Telephony: Yes · Suite Professional: Ai admin copilot: Yes; Ai app builder: Yes; Ai writing tools: Yes; Ai quick reports: Yes; Skills based routing: Yes; Ivr phone tree: Yes · Suite Enterprise + Copilot: Intelligent triage: Yes; Ai auto assist: Yes; Ai generative for voice: Yes; Approval workflows: Yes; Sandbox environment: Yes; Custom agent roles: Yes; Email and ticketing support: Yes · Free Trial: 14s clip cap |
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| Quality | Catalog score 65 | Catalog score 42 |
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| Privacy | Does not train on user data. Residency: EU, UK, and Swiss IP addresses excluded from identity resolution | |
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| Integrations | Slack, HubSpot, PostHog, Attio, Airtable, Salesforce, Custom CRM via REST API | 1800+ apps and integrations available through Zendesk Marketplace, CRM integrations, Identity provider integrations, Data platform integrations, Custom internal system integrations, AWS infrastructure for Contact Center |
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| API | Yes | Yes |
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| Offline | No | No |
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| Regional availability | | AU, BR, CA, DE, DK, ES, FR, GB, IN, IT, JP, KR, NL, PT, SE, SG, US |
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| Learning curve | All levels | Beginner |
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